01 · Starting point
Situation
Customers and internal teams needed both in-depth Microsoft training and direct support with escalations, daily administration and platform operations.
Constraints
- Broad product range across several Microsoft generations
- Remote and on-site escalations
- Combining training with production administration
02 · Responsibility
My scope of responsibility
As a Microsoft-certified trainer and IT consultant I taught server, client, SCCM and Exchange topics and handled 3rd-level assignments remotely and on site in parallel.
- I delivered training on Windows Server, clients, SCCM and Exchange across several product generations.
- I took on 3rd-level support, escalations and server and client administration.
03 · Technical work
Documented scope of work
Key decisions
Align training and consulting consistently with real support and administration cases. Combining theory with current operating practice increased the immediate benefit for administrators and customers.
- I supported SCCM, Exchange, VMware, Hyper-V, clustering, Backup Exec and Active Directory and wrote administration scripts.
04 · Technical context
Technology in use
Windows Server
Windows Server was part of the documented toolset in this Virtualisation & Operations engagement.
SCCM
SCCM was part of the documented toolset in this Virtualisation & Operations engagement.
Exchange
Exchange was part of the documented toolset in this Virtualisation & Operations engagement.
VMware
VMware was part of the documented toolset in this Virtualisation & Operations engagement.
Hyper-V
Hyper-V was part of the documented toolset in this Virtualisation & Operations engagement.
Active Directory
Active Directory was part of the documented toolset in this Virtualisation & Operations engagement.
05 · Factual basis
Evidence and limits
Technical training and operational problem solving were combined into a practical consulting offering.
- Role
- IT Consultant / IT Trainer
- Period
- August 2007 — April 2008
Lesson from the engagement
Deep platform expertise grows fastest when teaching, troubleshooting and real operational responsibility interlock.
Confidentiality note: Internal architecture and operating data of this engagement are not published.